PGA Tour Sucks Customer Reviews and Feedback
The PGA Tour (stylized in all capital letters as PGA TOUR by its officials) is the organizer of the main professional golf tours played by men in the United States and North America. It organizes most of the events on the flagship annual series of tournaments also known as the PGA Tour, as well as PGA Tour Champions (for golfers age 50 and older) and the Korn Ferry Tour (for professional players who have not yet qualified to play on the PGA Tour), as well as PGA Tour Canada, PGA Tour Latinoamérica, and PGA Tour China.
The following piece was written by Tom Owens, who questions the integrity of the PGA Tour on theversed.com, "However, despite such impressive financial gain, according to an ESPN report, the PGA tour’s U.S based tournaments gave roughly 16 percent of their income to charity, compared to the industry norm of 65 percent. So where is the rest of the money going? Well according to Charity Navigator president Ken Berger, the biggest chunk of the profit pie is “going to big prizes, cash prizes for athletes and all the promotion around it, so it’s really pathetic, actually,” “Every single taxpayer in this country ultimately is bearing the burden of having to pay the taxes for this wildly inefficient organization that’s giving so little to charity.”
Dishwasher (Former Employee) says"I never received my check for the 1 day that i worked. They got a free wirk day out of me. I never got my check in the mail. They are scammers. They got a day of free work out of me. I Will be reporting them to the law and better business buerea. Cons: None"
N/A (Former Employee) says"People work here because of the name. Once inside you have traveled back in time. The culture is stiff, cold and uninviting. They do not promote individualism. It's like a cult. Employees are not encouraged to talk to each other. In fact it's frowned upon. It's the quietest place I've ever worked. Management rules by fear and intimidation. If you challenge the status quo you will not last. Have great ideas? They are not welcome here. I was emotionally traumatized by the time I left. I was physically sick. There is no collaboration or team work. Management does not share information. It's a need to know only basis. Every process and procedure is outdated and archaic. This is not a forward thinking organization. I was also paid below market. It's a man's world at the TOUR. I wouldn't recommend my worst enemy to work there."
n/a (Former Employee) says"This company is 10 years behind in technology. They have made very poor decisions in upper management. They live under the bubble that they have created at Sawgrass. They do not understand the culture or business at each property. If you think that you are a good employee, watch out because someone from above that knows less than you may not agree. Once this happens, you are done. Simply put, you do not have any say so, they only hear what they want to hear. Cons: Expensive healthcare."
Former Employee (Former Employee) says"TPC has terrible new management; you won't be respected as a chef. Management will expect you to work everyday; w/o fail you will be cooking free meals to employees even on your day off. Word of advice...look for a company that respects its employees. The most enjoyable part is the interaction with members."
Manager (Current Employee) says"Old male dominated bureaucracy with little room for advancement and growth especially for young people. Most people stay out as their skills aren’t readily transferable outside of the tour. Golf is a declining business in the US and they are struggling to stay relevant especially as Tiger Woods ages and eventually retires."
Business Development Coordinator (Former Employee) says"Very much a bro, manly culture."
Server (Former Employee) says"I worked at TPC Sawgrass and I loved the people that came in, as well as the coworkers. Everyone seemed to get along just fine. However, the management there had to be the absolute worst I have ever came in contact with. The money is great, the management just can't seem to get it together. I would recommend it for the money, and the money only. Cons: Poor Management, Lack of Communication throughout"
Spray Technician (Former Employee) says"Every day first thing in the morning the superintendent would post your job then tell everyone there jobs at 5 am. You would go do your first job. Then they would give you a second job which would typically last the rest of the shift if not you would get a third job and the day would end at 1 pm. I already new a lot about golf maintenance but I did learn more stuff with the management that was there when I was hired on. I learned nothing after the new management came in. When the new golf course maintenance director and his new superintendent staff came in everything was a secret and everything was micro managed and we were watched like a hawk. The previous golf course maintenance director and his staff of superintendents gave us our jobs and had all the trust in the world every employee new how to do there jobs and do them right, safe, and in a timely matter even when it came time for the Valero Texas Open. The previous management would always tell us how great we were doing in our job. The new management would not do such a thing like that. A lot of us felt as if we were just a body to get the work done. The hardest part of the job was dealing with the management. The previous management was always organized and new what they were doing. The new management was very disorganized which was very frustrating. The most enjoyable part of the job was working with the previous management and the camaraderie that us regular employees had to make for ourselves. Also getting to see the setup of the PGA tour buildings, TV crews, and seeing all the PGA professionals was great. The hourly Cons: New management very poor"
Tour Representative (Current Employee) says"Very part time business helping PGA TOUR players learn the benefits of Q Link technology Cons: Low pay"
Jr. Golf Programs Marketing Specialist (Former Employee) says"Typical day requires being logged into the call answering system. Upselling golf camps, vacations, and junior golf camp trips for the TPC network across the US. I learned how to drive sales through warm leads. The management was not helpful in driving results. The pay was well below the average and commissions are almost non-existent. The most enjoyable part of the job was the people we work with. Cons: pay, management, weekend hours."
Marketing Manager (Current Employee) says"Been able to learn from successful people, grow my skill set, and support an organization that gives back to both local and national communities. Grateful for this opportunity."
Corporate Sales Merchandiser (Current Employee) says"I'm frustrated because I increased sales over a three year period thorugh my dedicatoin and hard work by 400% and there was no significant raise or promotion after all that time. Cons: No growth; poor pay"
Maintenance Engineer II (Current Employee) says"Very stressful place to work, after 6 years I received a .95 cents raise, if you Fx actor in cost of living, I make less now than when I started 6 years 5"
Operations Coordinator (Former Employee) says"Even though the PGA TOUR has a very corporate structure, working in operations provides the opportunity to spend your days behind a desk and outside, on-site working on a beautiful golf course and managing the build out of large structures. There are many perks with the job including free food, a lot of gear and many chances to build strong connection with the wide array of people you work with. Cons: Very long work hours"
IT Project Manager (Former Employee) says"Medium sized, good and stable company with good benefits. Approach is more conservative than lead the pack. You have to bide your time to learn new things at work."
Director of Jr. Camps & Special Events and Sales (Former Employee) says"set up for events and sales and marketing for the day. I learned how to manage peers and subordinates to flex up and down with peoples abilities. Cons: long hours"
Second Assistant Superintendent (Former Employee) says"If golf is your passion then the Tour is for you. If learning about golf course maintanence with courses with very large operational budgets allowing you to experience the cutting edge of maintenance techniques. Cons: Your a number and quite disposable."
Sales Associate (Current Employee) says"It’s ok company to work for. But no raise in wages. Very high turn over, hours are bad, work start at 4am in the morning till 10 pm. Since it’s inside the airport you have to go through security all the time. Food is very expensive one can finish the entire pay check in buying food. Cons: Na"
Brand Sales Associate (Full-time) says"The company just like a big family, co-workers are friendly, the location is in the airport, so it has high security, and you can meet different people from all over the world."
Former Employee - Production Assistant says"I worked at PGA TOUR full-time for more than a year Cons: The pay is minimun wage. The expectations are beyond realistic. When I worked here I was promised to be rewarded for hard work. Managers are not paying attention. They only care when you make mistakes. Managers will ask you about your personal life to guilt you into working overtime. For me, I was expected to edit features just for 14 bucks an hour. Bottom line, this is not a career it is an internship. The company does not have enough positions so they lie to recent grads that you can get promoted if you work harder than the next guy. It is the most cut throat work enviornment I have been apart of."
Former Employee - Coordinator says"I worked at PGA TOUR full-time for more than 3 years Cons: next to nothing pay, so bureaucratic"
Former Employee - Warehouse Associate says"I worked at PGA TOUR part-time for more than a year Cons: Not enough of hours. Only work a few days a week because they will call last minute and say there is no work. Some people work hard while others sit and watch. No benefits and low pay."
Former Employee - Media Logging Supervisor says"I worked at PGA TOUR full-time for more than 3 years Cons: Set-up for failure, lack of applicable training . Let go without sufficient explanation after 3 years of flawless reviews."
Former Employee - Food and Beverage says"I worked at PGA TOUR part-time for more than a year Cons: Poorly managed across the board. Food and beverage department is a mess and the director is curt and uninformed. Extremely disorganized"
Former Employee - Server says"I worked at PGA TOUR part-time for more than 3 years Cons: Arrogant food and beverage director, general manager that rules with an attitude of "it's my way or the highway", worst employee food program I have ever seen unless you like leftovers of leftovers, they promised to let us play the golf course but we rarely get a chance to play the course, and if you are not friends with the Management or the more experienced workers then you will be left out in the cold"
says"I worked at PGA TOUR Cons: No room for growth. Management doesn't care. Office culture."
Former Employee - Marketing Coordinator says"I worked at PGA TOUR full-time for less than a year Cons: Long Hours, Sexual Harassment, Unexpected goals, unpaid overtime. Late salary payments,"
Former Employee - Administrative Assistant says"I worked at PGA TOUR full-time for more than a year Cons: Women are thought of as secretaries by the men that work there- they want you to make the coffee but they never assume you could help them with the more important details of running a major company. It is obvious the revenue goes straight to the top and not into the pockets of the people sweating their lives away to make sure the courses look their best."
Former Employee - Anonymous Employee says"I worked at PGA TOUR full-time for less than a year Cons: -Nepotism plays a role in getting promotions -Low pay -Depending on the department, the amount of hours required to work coupled with low pay isn't worth it -Regardless of background, it's all about WHO you know -They preach 'culture' and all that nonsense, though it's meh at best"
Mr Holmes says"After attempting to book a golf break for Sept for 2 nights. I was told it was only 1-16 go free and nowhere were offering 1-8 go free until I pointed out it was all over the hotels Twitter. I was then told I couldn’t get any tee time on the Friday and I’d have to pay an extra £40 per room as standards weren’t available. I then contacted Glencorgolf Who booked us in for 1-8 go free, we got the standard rooms and got the tee times on the Friday. Feel like golfbreaks we’re trying to rip us off. Glencorgolf also offered the 1-8 go free without me having to mention it."
Kevan Leggett says"I booked a 9 day golf break to Ireland for myself and my 2 sons. The break was due to start today but the first hotel we were due to stay in has remained closed (it re-opens on Wednesday). In addition Ireland still has i place a 14 day quarantine period so travel is not possible. I requested a refund of my deposit around 3 weeks ago but was told that "Until 2 weeks prior to your travel date, your booking is not considered affected by the current travel restrictions so payment and cancellation terms therefore apply as normal. If, once you are an imminent traveller, there are still travel restrictions in place or the venue has not re-opened, we would contact you to recommend changing your travel date to either later this year or even for the same time next year. If this does not suit you and your group you would be welcome at this stage to cancel with a full refund." I then waited until less than 2 weeks prior to travel to reiterate my request for a refund. I heard nothing back. I then phoned golfbreaks.com on Friday and was told I would be sent a "refund link" later that day. I am yet to receive anything. Despite assertions in writing that I would be due a refund I am yet to receive one. I would not normally post a review such as this but the lack of response from golfbreaks.com has left me with no choice Kevan Leggett"
Barry Baker says"Like others who have posted a review, myself and my golf buddies were looking forward to our short golf break in the UK in May. We paid in full before time and know that nothing had been paid out to the course and hotel by the time the pandemic happened. So golf breaks have our money. As the lead booker, I was patient realising that others would need to be dealt with before me so I didn’t chase. However I heard nothing. When I did get in touch I was told I could have a voucher to rebook and then if I chose not to then I could have a refund after 31 July. I made it very clear I wanted a refund. I chased again at the end of last week and was told I my refund Would be processed on Monday by someone else. I have not heard anything I chased today and got an out of office with no date for return. I fear like others this means that refunds are not going to be forthcoming any time soon if ever. The lesson I have learned from this is not to trust a third party. I know these are unprecedented times but there is a distinct lack of communication and customer service from golf breaks."
Lee Gordon says"Booking Reference 571970 A loyal customer to Gokfbreaks who had booked with them for 4 years on the bounce will be booking through other golf travel companies moving forward. Like many others the holiday had to be cancelled due to COVID-19. When requesting a refund; 1) Firstly they informed us that EU regulations on refunds had changed allowing companies more time to action refund which was a lie 2) When questioned couldn’t offer a response and instead stated a refund would be 3 months after the holiday start date (4/5) 3) Then offered a voucher instead even though we repeatedly informed them we wanted our cash back 4) Altered the refund date to 31/7 unilaterally. Considering some of the party who booked this had lost jobs and required to claim support off the state, when we informed them of this they didn’t seem to care. Obviously their priority is themselves at the cost of the customer. I’ll be filing a complaint to the CMA today regarding their conduct and advise this as an action to others too who are in a similar position. Furthermore I’d strongly recommend that people book through other golf agencies who actually put the customer first."